Refund policy

Return & Refund Policy

Last updated: September 2026

This Return & Refund Policy applies to all purchases made on blackbutterflyart.com. By placing an order, you agree to the terms below. If you have any questions, please contact us at caibaifou@outlook.com — we are always happy to help.

1. Return Window

You may request a return within 30 calendar days from the date your order was delivered. Requests received after this period may be declined at our reasonable discretion. The return window begins on the delivery date confirmed by the carrier's tracking information.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Unused, unworn, and unwashed
  • Free of stains, odors, damage, or signs of use
  • In its original condition with all original packaging and tags intact
  • Accompanied by proof of purchase (order number or confirmation email)

We reserve the right to decline a return or refund if the item does not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive defective or damaged:

  • Custom or personalized printed items
  • Items returned after the 30-day return window
  • Items that have been washed, stained, torn, altered, or used
  • Items damaged due to improper use, care, or handling by the customer
  • Clearance, final sale, or clearance-marked items
  • Gift cards

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases, where we will cover the cost:

  • The item arrived damaged or defective
  • We shipped the wrong item

We recommend using a traceable shipping method for returns, as we cannot be responsible for returns that are lost or damaged in transit back to us.

5. How to Start a Return

To initiate a return, please email us at caibaifou@outlook.com within the return window. Please include:

  • Your order number
  • Your full name
  • Clear photos of the item and its packaging
  • A brief description of the reason for return

We will review your request and reply with return instructions once approved. Please do not send items back without prior approval from our team — unauthorized returns may be refused or may not be processed.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with photos or a short video showing the issue. Once we verify the problem, we will arrange a replacement or a full refund at no cost to you, including return shipping where a return is required. This does not affect your statutory rights under applicable consumer protection laws.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 5–10 business days of approval. Please note:

  • Original shipping charges are non-refundable unless the return is due to our error
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement
  • We do not charge restocking fees

8. Late or Missing Refunds

If you have not received your refund within 10 business days of our approval notice, please:

  • Check your bank account again
  • Contact your credit card company, as processing times can vary
  • Contact your bank, as there is often processing time before a refund is posted

If you have completed these steps and still have not received your refund, please contact us at caibaifou@outlook.com and we will investigate.

9. Exchanges

We offer exchanges for defective, damaged, or incorrectly shipped items. To request an exchange, contact us with your order details and photos of the issue. For exchanges requested for reasons other than our error, the customer is responsible for return shipping costs, and any price difference between items will apply.

10. Order Cancellations

Orders may be cancelled free of charge before they are dispatched. Orders are typically shipped within 72 hours (3 business days) of purchase. Please contact us as soon as possible at caibaifou@outlook.com if you wish to cancel. Once an order has shipped, it can no longer be cancelled — please follow the return process above instead.

11. Lost, Stolen, or Undelivered Packages

If tracking shows your package as delivered but you cannot locate it, please first check with neighbors, your building's front desk or mailroom, and the carrier directly. If it is still missing, contact us at caibaifou@outlook.com within 7 days of the delivery scan, and we will assist you in filing a claim with the carrier. Claims for packages marked as delivered are reviewed on a case-by-case basis, and any resolution will be at our reasonable discretion in accordance with applicable law.

12. Product Appearance

Our products feature original, hand-drawn artwork printed onto fabric. Due to the nature of hand-drawn designs, printing processes, and individual monitor settings, slight variations in color, pattern placement, or texture may occur. These natural variations are not considered defects and are not grounds for a return.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website following any changes constitutes acceptance of those changes.

14. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
caibaifou@outlook.com