Shipping policy
Shipping Policy
Last updated: September 2026
This Shipping Policy applies to all orders placed on blackbutterflyart.com. By placing an order, you agree to the terms below. If you have any questions, please contact us at caibaifou@outlook.com.
1. Order Processing
Orders are typically processed and shipped within 72 hours (3 business days) of receiving your order confirmation, excluding weekends and U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day. During peak seasons or promotional periods, processing may take slightly longer. Once your order has shipped, we will send a shipping confirmation email with tracking information where available.
2. Shipping Destinations
We currently ship within the United States only. We do not ship to U.S. territories or international destinations at this time. Orders placed with an unsupported shipping address may be cancelled and refunded.
3. Shipping Origin
Most items are stocked in our U.S. warehouse and shipped domestically. If an item is out of stock in the U.S. warehouse, it may be shipped directly from our partner facility in China. Delivery times will vary depending on the shipping origin, and we are unable to guarantee a specific origin for any individual order.
4. Shipping Rates and Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Express Shipping (US Warehouse) | 5–10 business days | $7.99 |
| Standard Shipping (Shipped from China) | 8–15 business days | $3.99 |
Free Shipping: Orders with a merchandise subtotal over $49.99 qualify for free standard shipping. Free shipping applies to the merchandise subtotal only (after discounts and before taxes) and may not apply to all items or destinations. The final shipping charge is calculated and displayed at checkout before payment is completed.
All delivery estimates are provided in business days and begin from the date of shipment, not the date the order is placed. Estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, order volume, customs processing, weather, or other factors outside our control. In limited circumstances, delivery may take longer than the timeframes shown above.
5. Order Tracking
When your order ships, we will send a tracking number to the email address provided at checkout, where tracking is available. Please allow up to 48 hours for tracking information to become active. If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at caibaifou@outlook.com with your name and order number, and we will investigate with the carrier on your behalf.
6. Shipping to P.O. Boxes
We ship to P.O. boxes within the United States. Certain oversized items may not be deliverable to P.O. boxes, and some carriers may impose additional restrictions. Where a carrier cannot deliver to a P.O. box, we may contact you to arrange an alternative address.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us immediately at caibaifou@outlook.com, and we will make reasonable efforts to update your order before it is dispatched. We cannot guarantee address changes once an order has shipped. If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment, and any additional reshipping cost will be the customer's responsibility.
8. Lost, Stolen, or Delayed Packages
If tracking indicates your package was delivered but you are unable to locate it, please first check with neighbors, your building's front desk or mailroom, and the carrier directly. If the package remains missing, please contact us at caibaifou@outlook.com within 7 days of the delivery scan and we will assist you in filing a claim with the carrier. Claims for packages marked as delivered are reviewed on a case-by-case basis, and any resolution will be at our reasonable discretion in accordance with applicable law.
9. Delays Beyond Our Control
We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, epidemics or pandemics, postal or carrier strikes, customs procedures, or peak holiday seasons. We will, however, keep you informed and assist where we reasonably can.
10. Risk of Loss
All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for items pass to you upon our delivery to the carrier. This provision does not affect your statutory rights under applicable consumer protection laws.
11. Returns and Refunds
For information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.
12. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website following any changes constitutes acceptance of those changes.
13. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
caibaifou@outlook.com